Fill last-minute openings automatically.
Clients opt in. We do the rest.
Cancellations are the silent killer of salon margin. A slot that empties at 3 PM is almost never refilled because the front desk doesn't have time to call through a waitlist.
Zelzoni Smart Waitlist solves that. Clients opt in to be notified when their preferred service, stylist, or time window opens up. When a cancellation hits, Zelzoni pings the waitlist in order of fit. First to confirm books it.
Cancellation gaps close without anyone on the team picking up the phone.
What Zelzoni delivers
Standard features built around the workflows of high-performing salons.
Client opt-in for service, stylist, and time preferences
Let clients add themselves to the waitlist online and select their preferred services, staff, and time slots.
Automatic notification on cancellation match
When a slot opens, the system automatically matches it against waitlist entries and prepares notifications.
SMS or email outreach
Send instant notification alerts via SMS or email to clients on the waitlist as soon as a spot becomes available.
First-to-confirm booking logic
Fill last-minute gaps fairly by offering the slot to matched clients, confirming the first one to respond.
Configurable response window
Set a time limit for waitlist offers to confirm before the system automatically moves to the next client.
Slots refilled tracking
Track exactly how many cancelled slots were saved by the waitlist and how much revenue was recovered.
